Alerts

Known issues and User Notifications

  • Minimum SBC version required for on-premise Telephony Connector

SBCs with versions older than 09.04.08.XX used for on-premise telephony connectors (ATC/pUTC/STC) need to be upgraded, to avoid any impact on the Circuit Telephony service following the upcoming deprecation of DTLS 1.0 by Chrome.

Recommended target version is 09.04.12.02-1

  • Cloud Services eCommerce mail address change. Please note that you need to address ssc-circuitusersupport@atos.net to contact us for commercial issues.
  • We would like to inform you that on Sunday the 26th of April we detected code mining software on the ecommerce circuit platform. Our teams quickly managed the situation, and shutdown the platform to stop the code miner and to allow an investigation to take place. There is no impact on personal information, on client information or information contained within the separate and secured circuit application. The ecommerce service is now back online. We apologize for the inconvenience and for the outage of the ecommerce service.
  • As a result of the Corona pandemics Circuit is used by many more tenants and much more intensely to ensure business continuity and productivity. We have therefore decided to concentrate our support efforts to customers on paid subscriptions, and offer support to free tenants only via telephone hotline. If you are a free tenant we ask for your understanding.

 

Planned maintenance

Planned maintenance activities provide new features and fixes for Circuit and are typically performed during off-peak hours to minimize impact on your business.

Current schedule is:

  • Circuit application (web and mobile client): 

    • na.yourcircuit.com: On July 8 between 05:00 AM and 09:00 AM UTC. Users will experience service disruption within that time-period. No other impact on service is expected. 

    • eu.yourcircuit.com: On July 25 between 05:00 AM and 09:00 AM UTC. Users will experience a temporary "Reconnecting" condition over a period of 3 minutes at 05:30 AM UTC. No other impact on service is expected. 

  • Circuit website: none

  • OpenScape Cloud:

    • na.yourcircuit.com: none

    • eu.yourcircuit.com: none

 

Easy and engaging team collaboration for today‚Äôs teams. 
Circuit improves teamwork by combining audio, video and screen-share with persistent messaging and content sharing in a single experience.


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